Throughout the year, we’ll be shining a spotlight on some of our amazing people. We thought you’d like to get to know the staff better. They are the heart of our hotel and why we achieve incredible accolades and high Trip Advisor ratings. We interviewed Adele Powers, General Manager, at Beach View Hotel, to kick off this series. Here’s the inside scoop – you’ll get to know Adele Powers!
When and how did you start with your hotel/Seaboard Hotels?
Adele Powers: My husband was hired as the General Manager of the “new” Avenue Inn and Spa in October of 2000. I was hired as his assistant shortly after on January 1, 2001. 2 ½ years later, I was asked to manage the Beach View Hotel and it has been my home ever since.
What does a typical day look like for you?
AP: The morning begins with greeting the guests at breakfast and having conversations with guests that may have checked in the night before or on my day off. Then I check on housekeeping. From reports to instruction, which includes providing them with birthday cards, anniversary cards, champagne or candy for guest celebrations. After breakfast, many guests who are checking out, wish to make future reservations. And of course, all the repeat guests usually want to say goodbye and get a hug before they leave. Then it is off to the office to tackle administrative duties, responding to social media and next, room checks. If needed, I might possibly fill in at the front desk, provide general supervision or rides, and/or check and solve parking situations.
What is the toughest part of your job?
AP: Hiring, training, and thinking you have a good candidate… only to find they might not measure up. And then having to start the process all over again. Also, getting to know long-time guests and then one of them dies. That is definitely the toughest.
What was your greatest success this past year and how did you celebrate it?
AP: We were honored for 5 straight years for being in the top 10 on TripAdvisor. We received a dinner for managers, and a celebration for all our hotels, with bonuses for all. That was a great honor. However, my greatest success this past year and all the years before, is that my team and I have been able to continually have our guests feel as if they are coming home for vacation.
What was your fondest memory of a customer?
AP: There are so many to choose from, it’s hard to pick just one. My first year at the Beach View Hotel, we had a gray out. Everyone was upset. A few even wanted their money back. But one couple came down to the lobby and helped put batteries in the flashlights and tried to keep the atmosphere upbeat. A few years later, the husband of that couple had a gall bladder issue and was admitted to Beebe Hospital. We were able to pay back the favor by visiting him and taking good care of his wife while he was in the hospital. They have become good friends.
Also, there was a guest who had a tracheotomy and called me his girlfriend. He would come every year and have his picture taken with me. He too was very sweet and positive.
What do you like to do in your spare time?
AP: Go to the beach, garden, visit family, read, watch my hummingbirds and learn new things.
What is one thing very few people know about you?
AP: I’m shy.
Who do you admire or look up to?
AP: My husband first and foremost. He is hard working, knowledgeable, caring, giving and he is learning to cook. Secondly, Alex Moore. We have grown up together in the hotel business and it has been fascinating to watch him continually grow. And Barbara Lloyd, a past employee, past business owner and friend. She has accomplished a lot as a single woman. And even through adversity, she’s still as positive as the day I met her.
Adele is an integral part of the Beach View Hotel and Seaboard Hotels family! We are honored she has been on our hospitality journey with us for over 18 years. If you’d like to share a good comment or story about Adele, please do so below or post on facebook. We’d love to hear from you.